Experience

12/2005 – 06/2009 Product Co-ordinator
Lycos Europe GmbH, Germany
Member of the webhosting product management team present in seven European countries (France, Germany, Great Britain, Italy, the Netherlands, Spain, Sweden).

  • Created functional specifications for customer service oriented products
  • Revised functional specifications for all products to improve user experience
  • Created und updated internal processes and documentation to assure customer service quality
  • Coordinated flow of information between department and external call center
  • Analysed and managed customer incidents up to resolution as second tier customer support
  • Functional contact for external service partners
  • Translated product descriptions and customer communication into English, German and French
  • Managed and successfully completed project to migrate entire customer base consisting of 100,000 customers and 200,000 domain names to third-party webhosting providers on schedule: created processes, maintained contact with external partners, and managed incidents
12/2003 – 09/2005 Voluntary part-time Webmaster
Micefa, Paris, France

  • Overhauled website using HTML, PHP and CSS to assure easier navigation and faster obtaining of information about the association’s offered programme
01/2002 – 02/2002 Internship as PHP programmer
Sycom Media GmbH, Bochum, Germany

  • Programmed invoicing module for a medical supplies online shop

Education

2005 Credits earned towards BSc in Computer Science}
University Paris 8, Saint-Denis, France
2004 Associate’s degree in Maths and Computer Science (DEUG MIAS)
University Paris 8, Saint-Denis, France
2002 Web designer certificate
Technische Akademie Wuppertal, Bochum, Germany (adult job training centre)
2001 Credits earned towards BA in Business in Europe
Fachhochschule Bochum, Germany (technical college)
1997 A-levels
Hohenlohe-Gymnasium Öhringen, Germany

Skills

Computer

 Operating systems: Windows, Linux (Debian, Ubuntu)
Programming languages: HTML, XHTML, CSS, basic knowledge of PHP, MySQL and JavaScript
Software:
CRM and Reportingtools: Remedy, Mantis, RT
Office: Microsoft Office, OpenOffice
Miscellaneous: Adobe Photoshop, Microsoft Visio, Adobe Acrobat, Mediawiki, WordPress, LaTeX

Languages

 German: Native tongue
French: Fluent
English: Fluent
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